Terms & Conditions 2017-07-22T14:31:07+00:00

Shipping

  1. Shipping is currently only available in Australia.
  2. All orders will be shipped within 1-3 business days by Australia Post pre paid parcel.
  3. All customers will be provided with an Australia Post tracking number so you can track your order.
    Orders may be tracked via Australia Post’s website once dispatched: http://auspost.com.au
  4. Shipping is charged at the checkout based on the destination. At the time of writing, flat rates for shipping within Australia is $7.50 AUD.

Order Cancellations

Orders can not be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.

Returns / Refunds / Exchanges

I love my Confidant – it literally changed my life and I want more Women to benefit in the same way! Remember your Confidant is designed to split/ crack for insertion this is not a product fault.

If you are not 100% satisfied with the Confidant Product you are using we offer a 100% money back guarantee, to access this you must:

  • please return the cleaned device in a sealed zip lock bag and include of its original packaging;
  • Mark the outside of the package as RETURNS;
  • Insert a copy of the purchase receipt
  • Provide the reason for the return and your  contact information
  • Post to Confidant at  Po Box 184 Surrey Hills VIC 3127.

We will refund the original purchase price of the product once the following conditions have been met:

  • Valid for purchases made within Australia Only
  • Have purchased the product directly from us
  • Claims must be made within 30 days of the purchase date
  • You must provide a copy of the original purchase receipt
  • The devices must be returned clean and in a zip lock bag with all of its packaging.

Refund DOES NOT include any postage or freight charges you may have incurred when purchasing this product or sending it back to us for your claim. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Payment Information

  1. All credit card payments received on this site will occur through a secure gateway NAB Transact Direct Post.
  2. This site does not store or process credit card details.
  3. Our checkout uses a secure SSL connection to ensure your personal information is not publicly readable.

Terms of Use

This website is operated by Functional Fitness Australiasia PTY LTD ACN 603557562. The terms “we”, “us”, and “our” refer to Functional Fitness Australasia. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website. 2. Use of our Website You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract. You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems. You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Australian dollars. We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

Privacy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

Introduction

  1. We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.
  2. Identifying Purposes We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
  3. Consent Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
  4. Limiting Collection The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
  5. Limiting Use, Disclosure and Retention Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal information will only be retained for the period of time required to fulfil the purpose for which we collected it or as may be required by law. In the unlikely event of a product recall your personal details may be provided to the Australian Therapeutic Goods Administration.
  6. Accuracy Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
  7. Safeguarding Customer Information Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
  8. Openness we will make information available to you about our policies and practices with respect to the management of your Personal Information.
  9. Customer Access Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.