Bladder Control FAQs – How Confidant Can Help 2017-08-01T06:44:11+00:00

Bladder Control FAQs – How Confidant can Help

HELP – I’m having difficulty removing my Confidant 2017-08-20T12:27:24+00:00

From time to time your device may travel higher in the vagina making in difficult to reach to remove.  Don’t panic you the device will not get lost and will not cause you damage. The ribbon is there to assist you to pull the device down in the Vagina. Follow these instructions for removal.

  1. Pull gently on the removal ribbon to bring the device lower;
  2. Squat low and relax your pelvic floor you should be able to reach your device with your forefinger and remove it;
  3. If you have not attached the ribbon stay up right and let gravity bring the device back down – then do the above.

NB: if you are tense this will make it very difficult to remove make sure you relax.


Can I got to the toilet whilst using Confidant? 2017-08-01T06:19:07+00:00

Yes! The beauty of confidant is that you can still go to the toilet as usual.

There’s a split or crack in my Confidant is this normal? 2017-08-01T06:37:58+00:00

Confidant is made from a special medical grade rubber polymer that makes it gentle and safe for your body. During the manufacturing process the Confidant device has a small slit cut into the collar so it is able to be folded to a smaller size for insertion. It is perfectly safe to use and has been designed to do this.

You can see the slit lengthening. When it reaches the top of the collar it will need to be replaced.

When you first fold your Confidant this slit will automatically lengthen and widen. This is not a fault in the device and without it your Confidant would not fold. The rate at which this occurs is dependent on how many times it is folded and the amount of pressure it is placed under during use. During our clinical testing it showed that if Women used the device daily and removed it at night that this crack would reach the top of the collar in approximately 90 days. Based on this the manufacture states that the device should last 30 days when used daily. If you used it only for sport or activity Confidant could last up to 4 – 6 months.

You will need to replace your Confidant when the slit has lengthened to the top of the collar and it is no longer effective. We would not recommend using the Confidant until it breaks through as once the slit has reached the top of the collar it loses effectiveness.

Some women simply choose to replace their confidant every 3 months given the nature of the device and feel that in doing so it ensures they are getting the optimal support to prevent their bladder leaks.


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Medicare Rebates on Confidant Products 2017-08-01T06:40:00+00:00

Are you eligible for a Medicare Rebate on your Confidant incontinence products?

Medicare offers some patients up to $558.90 in rebates each year for purchasing Confidant  through the Continence Aids Payment Scheme (CAPS) payment scheme. This is an Australian Government Scheme that provides a payment to assist eligible people who have permanent and severe incontinence.

Confidant is recognised as an incontinence product supplier by the Continence Foundation of  Australia. If you are using our products frequently you may be eligible for a rebate. Like all government payments you need to meet the eligibility criteria as follows:

Bladder Control - Medicare Rebate

You are five years of age or older and meet either one of the following requirements as detailed by Medicare:

A – have permanent and severe loss of bladder and/or bowel function (incontinence) due directly to an eligible neurological condition;


B – have permanent and severe loss of bladder and/or bowel function (incontinence) caused by another eligible condition, provided the applicant has a Centrelink Pensioner Concession Card or entitlement, whether as a primary cardholder or a dependent of a cardholder.


C – have permanent and severe loss of bladder and/or bowel function (incontinence) caused by any other eligible condition and has a Department of Veterans’ Affairs Pensioner Concession Card or entitlement, whether as a primary cardholder or a dependent of a cardholder.

You will need to see your qualified health professional and have them complete a health report as part of your application. For further details on how to apply and download an application form please visit

NB: this information is provided for the benefit of our customers. Confidant does not determine in any way if an individual is eligible for payments.

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What Causes Light Bladder Leakage? 2017-08-01T06:29:21+00:00

Light Bladder Leakage properly known as Stress Induced Urinary Incontinence and is caused by the weakening of the pelvic floor muscles. This lack of bladder control results in the loss of urine during physical activity such as running or jumping or other activity such as sneezing or laughing.

I always need to go to the toilet is this the same? 2016-11-15T14:54:22+00:00

The need to always go to the toilet for a wee, if only to pass a little urine, is clinically known as Frequency or Urgency Incontinence. This is caused by an over active bladder and it is not something that can be resolved through the use of Confidant. However using Confidant may give the user a little more time to get to a bathroom.

Bladder control problems – what treatments are available? 2017-08-01T06:41:47+00:00

For all types of urinary incontinence there is almost always something that can be done – some are more invasive than others. Confidant is a simple and affordable solution to help support your pelvic floor and stop bladder leakage.

When should I use Confidant? 2016-11-15T14:55:04+00:00

The beauty of Confidant is that you can choose how little or how much you need to use it. If you have light bladder leakage on a daily basis, you may wish to wear it all day and take it out at night when you go to bed. Or you may only experience light bladder leakage during times of physical activity such as running or going to the gym and may only wish to wear it during these times.

Can I feel Confidant when in use? 2016-11-15T14:55:23+00:00

With the correct size and inserted properly you cannot feel Confidant. It is very similar to wearing a tampon. You may feel it initially but after one minute or so then you should not be able to feel it at all.

Can I use Confidant when I have my period? 2016-11-15T14:55:46+00:00

Yes you can use your Confidant whilst you have your period but you will not be able to wear a tampon. You will need to wear a pad. You may also notice a slight discolouration of the rubber if used during this time.

Can I use a Confidant product with an IUD such as a Mirena? 2017-04-06T19:33:53+00:00

This was a safety issue raised by Professor Kate Moore during her clinical studies. Confidant products are supplied with a removal ribbon. However many women simply remove it using their middle finger. Professor Moore felt that if the thread attached to the IUD wasn’t cut at the appropriate length, i.e. short, and the thread of the IUD insertion is too long – there might be a risk of the woman accidentally pulling out the IUD along with the pessary.

Whilst this was a very small risk, nevertheless, under the CE certification, all risks must be identified and an appropriate warning provided. If the ribbon is used to remove the device – there is little risk of dislodging the IUD. The IUD thread is normally cut to a short length, allowing it to coil around the cervix. Any longer and it would be uncomfortable for the woman and her partner during sex.

However if there’s any doubt about the length of the IUD thread, confirmation should be sought from your treating health professional.

Can Confidant cause Toxic Shock Syndrome? 2016-11-15T14:56:38+00:00

It is unlikely that Confidant will cause Toxic shock syndrome because, unlike a tampon, it is not absorbent.

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